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Guide for Tenants

Finding a property
The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months.

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property
Once you have decided on a property, you will need to reserve it by paying a 'holding deposit'. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account.

A minimum security deposit of one months rent plus 150.00 is required for unfurnished properties covering damage, breakages and any other liabilities under the terms of your tenancy agreement. The deposit is refundable at the end of the tenancy period.


Our tariff of charges are as follows:

Individual holding deposit 200.00
Individual holding deposit (student) 160.00
Company holding deposit 250.00
Individual application fee (1st applicant) 200.00
Individual application fee (each additional applicant or guarantor) 65.00
Individual application fee (student & guarantor) 160.00
Company application fee 250.00
Company application fee (guarantor) 75.00
Check out fee (1 to 3 bedrooms) 75.00 per property
Check out fee (4 plus bedrooms) 100.00 per property
Fee to amend or renew the tenancy agreement 80.00
Deed of surrender 75.00
Handling fee for incorrect payment 25.00 plus bank charges
Interest on late payments 5% above base rate
Transaction fee for payments by credit card 3% of payment
Administration fee when a joint tenancy fails to pay rent as one lump sum 10.00 per payment
Administration fee for late payment of rent (paid every month) 40.00
Rent or money refund fee 25.00
Lost key call out 35.00 minimum
Issue of new key 40.00
Property visits or inspections i.e. for failure to meet your obligations 25.00 per hour
Early release fee during tenancy 75% of one months rent
Administration charge for remedying any breach of the tenancy agreement 25.00 per hour
Legal notice to terminate tenancy should you breach your obligations 75.00
Each Landlord reference 30.00

* Our hourly charge rate is 25.00 per hour and all charges are subject to a minimum one hour charge. Our charge rate will increase to 40.00 per hour if occurring out of hours or on public holidays.
* Prices are inclusive of VAT unless otherwise stated.