Arrow Estates aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by our business.
If you have a complaint please email details and any evidence to info@arrowestates.co.uk. We will aim to acknowledge receipt of your complaint within 3 working days and formally reply within 15 working days. If more time is required to respond then we will advise accordingly. After our final written response, we may deem the matter closed and reserve the right not to enter into any further correspondence.
In the event that our final review still fails to satisfy your complaint you are at liberty to refer the matter to The Property Redress Scheme (PRS) within 12 months from our last communication by emailing info@theprs.co.uk. If we fail to respond you can also refer the matter to the PRS within 8 weeks from the date we receive your written notification.
