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Guide for Tenants

Finding a property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months.


Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a 'holding deposit'. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.


As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.


Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account.


A security deposit of up to five weeks rent is required covering damage, breakages and any other liabilities under the terms of your tenancy agreement. The deposit is refundable at the end of the tenancy period.


Our tariff of charges are as follows:

Holding deposit
One weeks rent
Holding deposit (company let)
Application fee (company let)
Guarantor application fee (company let)
Check out fee (Company let)
Fee to amend the tenancy agreement
£50.00 or our reasonable costs
Lost keys (default fee)
Our reasonable costs
Unpaid rent over 14 days (Default fee)
3% above BoE base rate
Early termination of tenancy
Our re-advertising & referencing costs
Breach of tenancy Agreement (contractual damages)
Our reasonable costs

No VAT is charged

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Arrow Estates
Restdale House
32-33 Foregate Street
United Kingdom

Phone:  01905 769306

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